Shipping policy

Last updated: 12 November 2026

This Shipping Policy explains how orders placed on edenzat.shop are processed and delivered. Edenzat is operated by MOZEEZ LTD, a private limited company registered in England and Wales (company number 17044322), 104 Britton Street, Gillingham, ME7 5ET, United Kingdom.

Where we deliver

We currently deliver to addresses in the United Kingdom only. We do not ship to other countries.

Shipping cost

Standard delivery is free on every UK order. There is no minimum order value and no shipping fee is added at checkout. The price shown on the product page is the price you pay.

Order processing (handling time)

• Orders placed before 2:00 PM (UK time), Monday to Friday, are processed and dispatched the same business day or the next business day (0–1 business days).
• Orders placed after 2:00 PM, or on a weekend or UK public holiday, are processed from the next business day.
• We do not process or dispatch orders on Saturdays, Sundays or UK public holidays.

Delivery time (transit time)

• Once dispatched, delivery takes 2–4 business days (Monday to Friday).
• Total estimated delivery time: 2–5 business days from the date of your order (handling + transit).
• Orders are delivered by a tracked courier service to the address entered at checkout. Large items such as garden sheds may require someone to be available to receive the delivery.

Delivery times are estimates. Occasionally delays can happen because of the courier, severe weather or peak periods. If your order will be significantly delayed, we will contact you by email.

Order tracking

When your order is dispatched, we send you a shipping confirmation email with a tracking number and link so you can follow your delivery.

Delivery problems

• Order not arrived: if your order has not arrived within the estimated delivery time, email support@edenzat.shop with your order number. We will investigate with the courier and, if the parcel cannot be found, send a replacement or give you a full refund.
• Damaged on arrival: please contact us within 48 hours of delivery with your order number and photos. See our Refund Policy.
• Wrong address: please check your delivery address carefully at checkout. If you notice a mistake, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.

Contact us

• Business name: MOZEEZ LTD (trading as Edenzat)
• Email: support@edenzat.shop
• Phone: +44 7411 526220
• Address: 104 Britton Street, Gillingham, ME7 5ET, United Kingdom
• Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)