Guarantee & Replacements

Last updated: 12 November 2026

This page explains the guarantee and replacement cover you get when you buy from Edenzat, operated by MOZEEZ LTD (company number 17044322), 104 Britton Street, Gillingham, ME7 5ET, United Kingdom.

30-day return guarantee

If you change your mind, you can return any new, unused item in its original packaging within 30 days of delivery for a full refund or exchange. Return shipping is free using the prepaid label included in your package. Full details are in our Refund Policy.

Damaged or wrong items

If your item arrives damaged or you receive the wrong item, email us within 48 hours of delivery with your order number and photos. We will send a free replacement or give you a full refund, at no cost to you.

Faulty items: your legal rights

We do not offer an extended warranty of our own. However, every product you buy from us is covered by your statutory rights under the Consumer Rights Act 2015. Products must be of satisfactory quality, fit for purpose and as described. If a product is faulty:

• Within 30 days of delivery: you can reject it and get a full refund.
• Within 6 months of delivery: you are entitled to a repair or replacement. If that is not possible or does not fix the problem, you can get a refund.
• After 6 months: you may still be entitled to a repair, replacement or partial refund, but you may need to show that the fault was present at delivery.

Where a manufacturer offers its own warranty for a specific product, this will be stated on that product's page. A manufacturer's warranty is in addition to, and does not replace, your statutory rights.

What is not covered

• Damage caused by incorrect assembly, misuse, accidents or modifications
• Normal wear and tear and weathering over time
• Damage caused by not following the assembly or care instructions (for example, not anchoring a shed or not treating timber where instructed)

How to make a claim

1. Email support@edenzat.shop with your order number.
2. Describe the problem and attach clear photos or a short video.
3. We will reply within 2 business days with the next steps.

Contact us

• Business name: MOZEEZ LTD (trading as Edenzat)
• Email: support@edenzat.shop
• Phone: +44 7411 526220
• Address: 104 Britton Street, Gillingham, ME7 5ET, United Kingdom