Refund policy

Last updated: 12 November 2026

This Refund & Returns Policy applies to orders placed on edenzat.shop. Edenzat is operated by MOZEEZ LTD, a private limited company registered in England and Wales (company number 17044322), 104 Britton Street, Gillingham, ME7 5ET, United Kingdom.

30-day returns

You can return any item within 30 days of delivery, whether or not it is faulty. This is in addition to your statutory rights under UK consumer law (see below).

To be eligible for a return, the item must be:

• new and unused, in the same condition you received it
• in its original packaging, with all parts and fittings included
• accompanied by your order number or proof of purchase

Exchanges

We accept exchanges within the same 30-day period. Contact us with your order number and the item you would like instead. If the new item has a different price, we will refund or charge the difference.

How to return an item

1. Email support@edenzat.shop with your order number and the item(s) you want to return or exchange.
2. Use the free prepaid return label included in your package. If you cannot find it, tell us and we will email you a replacement label at no cost.
3. Pack the item securely in its original packaging, attach the label and send it back by post/courier.

Returns are accepted by mail only. We do not have a physical shop, so in-person returns are not possible. Please do not send items back to our business address without contacting us first.

Return costs

• Return shipping is free using our prepaid label.
• There is no restocking fee.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are processed within 10 days to your original payment method. Depending on your bank or card provider, it may take a few extra business days for the money to appear in your account.

Damaged, faulty or wrong items

• Damaged on arrival: email us within 48 hours of delivery with your order number and photos of the damage. We will send a free replacement or give you a full refund.
• Wrong item received: email us with your order number and a photo of the item received. We will arrange a free return and send the correct item or give you a full refund.
• Faulty items: if an item develops a fault, contact us. Your rights under the Consumer Rights Act 2015 are not affected by the 48-hour reporting window above.

Items that cannot be returned

• Items that have been assembled, used or damaged after delivery (unless faulty)
• Items returned without their original packaging or with missing parts

Your statutory rights

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of delivery without giving a reason. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose. Nothing in this policy affects these rights.

Contact us

• Business name: MOZEEZ LTD (trading as Edenzat)
• Email: support@edenzat.shop
• Phone: +44 7411 526220
• Address: 104 Britton Street, Gillingham, ME7 5ET, United Kingdom
• Customer support hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)